Cancellations & Returns

Cancellation & Returns Policy

Thank you for shopping at GulabiDecor.com. We strive to ensure your shopping experience is smooth and transparent. Please read our updated policy carefully regarding cancellations, returns, and applicable charges.

1. Cancellation Policy

  • Before Shipping: You may cancel your order anytime before it has been dispatched. To cancel, please contact us immediately via Email or WhatsApp with your Order ID for a full refund.

  • After Shipping: Once an order is shipped, cancellation is not possible. You may return the item after delivery according to the return policy below.

2. Returns & Exchanges

We accept returns and exchanges for both defective and non-defective products to ensure your complete satisfaction.

  • Return Window: Requests must be initiated within 7 days of delivery.

  • Product Condition: We accept items in New or Slightly Used condition.

  • Exchanges: You may exchange an item for a different size, color, or style, subject to availability.

3. Return & Logistics Charges

To maintain our quality standards and provide doorstep pickup convenience, the following fees apply to all return requests. These amounts will be deducted from your final refund:

Item Category Return Processing Fee Reverse Pickup Fee Total Deduction
Comforters ₹200 ₹150 ₹350
All Other Items ₹150 ₹150 ₹300

Note : These charges help us ensure that every returned item is professionally inspected and sanitized before being restocked, maintaining the hygiene standards you expect from Gulabi Decor." This turns a "charge" into a "value-add" for the customer.

 

  • Exchanges: If you choose to Exchange a product instead of seeking a refund, the Return Processing Fee may be waived (Customer only pays the ₹150 Reverse Pickup fee).

  • Defective Items: If you receive a damaged or incorrect product, all return and pickup charges are waived.

4. Return Process

  • Method: All returns are handled via our integrated doorstep reverse pickup service.

  • Initiation: Contact us via Email or WhatsApp with your Order ID and the reason for the return.

  • Return Label: Once authorized, we will provide a return label. Please ensure the product is safely packed (preferably in original packaging) for the pickup executive.

5. Refunds

  • Inspection: Once the item is received at our warehouse and passes a quality check, we will notify you of the approval.

  • Processing Time: Approved refunds will be processed within 4 days.

  • Refund Method: The balance amount (Total price minus the applicable logistics charges) will be credited to your original payment method.

  • Shipping Charges: Original shipping charges paid at the time of purchase are non-refundable.

6. Sale & Custom Orders

  • Sale Items: Items purchased during clearance sales are subject to the same terms unless otherwise stated on the product page.

  • Custom Orders: Personalized or custom-sized products are non-returnable and non-refundable.

7. Contact Us

For any assistance regarding your order, please reach out to our support team:

  • Email: info@gulabidecor.com

  • WhatsApp/Phone: +91 9928477794

  • Support Hours: 11 AM – 6 PM (IST)